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FAQs Page

If you proceed after entering the wrong cell phone number, that number will receive your OTP. If you entered the wrong ID number, or passport number, please send an email to  info@splendi.co.zaso that this profile can be deleted.

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast

Yes, during the sign-up process you have the option to activate Selfie Sign in. Alternatively, you can skip this step and log in with your username and password.

We take protecting your personal information seriously. If you try to sign up and it says your email, cell phone and ID/Passport are already linked to an open Splendi account, please contact  info@splendi.co.za   to resolve this matter.

  • A credit bureau is a company that collects, processes and reports on a person’s credit information.
  • It captures insights into the credit wellness and spending habits of any individual who has opened a store account, mobile contract, or has taken a personal loan.
  • Splendi is powered by XDS, one of SA’s four trusted credit bureaus.
  • XDS is registered with the National Credit Regulator and strictly adheres to the National Credit Act.
  • The NCA legally protects South African consumers and simplifies and supports their journey to credit wellness.
  1. Personal details:

    Your identity is your property. It unlocks access to your credit profile. Your details are requested by Credit Providers when you apply for a new account or take out a loan. Your consent to share these details with Credit Bureaus wraps the credit verification process.

  2. Potential Fraud Indicators:

    This section contains information referenced against fraud databases. If your details appear on any of these sources, you will be displayed as ‘listed’.

  3. Presage Credit Score:

    You credit score is calculated by assessing how diligently you pay your accounts and honour your financial commitments. It is a measure of the credit risk that potential credit providers face when granting you credit. The higher your score, the lower the risk to credit providers. Your credit score is only one part of the Credit Providers Assessment.

Facts to consider:

  1. Payment history:

    Always ensure timely payment of all instalments due. If you are already in arrears, it is recommended you make additional payments to decrease the arrears until all accounts are up to date.

    The impact of arrears on a score depends on the seriousness and the recency of the arrears.

  2. Utilisation:

    The ratio between the current outstanding balance and the credit limit on revolving credit such as credit cards and store cards. This ratio can impact your credit score. Lowering your utilisation by paying off some of the debt can have a positive impact on your credit score.

  3. Length of credit history:

    Your credit score can improve as your credit history ages, assuming that you make regular payments on your accounts. Before opening new accounts, ensure that you will be able to cover the potential additional instalments.

  4. Types of credit used:It can have a positive impact on a score if you can manage a variety of debt successfully. Broadly speaking debt can be classified into:
    • Instalment (personal loan, bond)
    • Revolving (credit cards, store cards)
    • Open accounts (cell phone account, security)

    It is not recommended to open new accounts - to improve your score. A high number of new accounts can negatively impact your score.

  5. Adverse records:
    • Negative listings such as judgements and defaults can harm your score. It is recommended to pay off any judgements and follow the recommended steps to have the judgements rescinded.
    • Paying off all debt related to defaults is essential.
    • Once you have paid up a default, you can instruct the credit provider to request that the default is marked as ‘Paid Up’.
  • Accuracy is crucial to all Credit Bureaus.
  • We encourage all consumers to request an investigation into their disputed account information if they find an error on their credit report.
  • Alternatively, you should send the credit bureau proof of any changes to your contact details.
  • The Credit Bureau will update your information and also investigate where required.
  • If the information is found to be inaccurate, or can no longer be verified, it will be deleted.
  • If an investigation does not resolve the question within the 20 business days that the process allows for, then the matter can be referred to the Credit Information Ombudsman.

I have an account, which is being paid every month, but my balance does not seem to decrease?

When you apply for credit, you need to find out how much interest you will be charged on the item. Request that this is explained to you in simple language. Always request that you receive slips, each time you pay towards an account.

  • Your credit grantors may not have sent an update to indicate that you have been paying your account(s).
  • The quickest way to amend this is to request that they send the Credit Bureau an update.
  • You can also request that the Credit Bureau investigates this for you (this may take up to 20 business days).
  • These companies are known as credit repair companies.
  • The majority of them operate illegally.
  • The Credit Bureau Association (CBA) does not support any of these organisations and advise consumers not to use their services.
  • It is important to remember that there is nothing that these credit repair companies can do that you could not do for yourself.
  • They often take large repair up-front fees and do not deliver the promised results.
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You might have difficulty obtaining credit if you are jointly applying for credit. For example, when applying for a joint bond, credit checks will be conducted on both parties and if either of you has negative information on your credit report, you might experience difficulty accessing credit.

No, every individual has his or her credit report even though you may be married in community of property.

What if people have bought on my ID?

  • The Credit Bureau Association encourages consumers to manage their credit reports by accessing their reports at least once a year.
  • If your credit report reflects accounts that you did not open, you should contact the companies that had inquired on you. Next request that they provide you with the application form, which you had allegedly signed when you opened the account.
  • Should you receive no feedback, we encourage you to contact the Credit Bureau to lodge a dispute.
  • Different banks or stores have different credit-granting policies.
  • Each store or bank would detail this policy in the agreement that is signed with you when you enter into a credit agreement with them.

When you apply for credit, you give the store or bank consent to view your credit report.

This information will help them decide whether or not to grant credit to you. In order to get credit, you have to give the store information to help them make the right business decision.

Stores & banks do not have employees that are adequately trained to counsel you on your credit report. They cannot advise you on steps that you need to take to understand and manage your credit report.

The NCA bestows on you the following rights:

  • To apply for credit.
  • To protection against discrimination.
  • To be given reasons for credit being refused.
  • To access and challenge your credit information.
  • To receive your credit information in an official language.
  • To receive all credit-related documents in plain and understandable language.
  • To have your confidential information protected.

Each store or bank has its policies.

Generally, the following points apply:

  • For a credit grantor to submit a default, they must be a registered subscriber.
  • The credit grantor must be a registered subscriber.
  • The default must be accurate.
  • The account may not be in dispute.
  • The consumer must have received prior notice.
  • The amount is a result of a credit-related transaction.

With the new Presage V3 score, Splendi will provide you with a credit score - even if you have no open accounts. You will also be able to view all your accounts - even if they were open for less than three months.

Splendi is a product of the Mettus Group and powered by XDS.

  • Atrium on 5th, Sandton City Sandton, Johannesburg, 2196
  • info@splendi.co.za

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